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Human factors

OVERVIEW

The Aviation industry has studied and implemented human factors training to significantly reduce costly incidents and accidents since the 1970s – triggered by the Everglades crash of Eastern Airlines Flight 401 in 1972 and the deadly Tenerife disaster in 1977. Many other industries have since followed, applying the principles to not only understand why accidents happen but to proactively prevent them from occurring.

Understanding human factors

The study and application of human factors and our relationship with all that we, as humans, interact with incorporates decision-making, communication, teamwork – leading and following, environment awareness, human limitations, and body management – fatigue, stress, illness, etc. The impact of understanding human factors can be significant to not only keep your workforce safe but also improve productivity, employee engagement, and your bottom line. If your workforce is working at its optimum then the output will be optimised.

Skilful Decisions provides training for leaders, managers, supervisors and all employees to manage difficult conversations, provision and acceptance of feedback and to recognise when your employees or peers need assistance. Human factors training can be tailored to your industry of operation and address known issues or concerns.

Human failures are universal and inevitable. However human failures are not random. Evaluating and managing influencing factors is key to improving human reliability.

An article was written in 2020 as a response to a viral tweet about the “theory of the shopping trolley”. The initial tweet (or what ever we call it these days) considered that you can determine a persons “goodness” or “moral character” if they do or do not return shopping trolleys (carts) to the rightful place in the store or carpark.
An article was written in 2020 as a response to a viral tweet about the “theory of the shopping trolley”. The initial tweet (or what ever we call it these days) considered that you can determine a persons “goodness” or “moral character” if they do or do not return shopping trolleys (carts) to the rightful place in the store or carpark.

RECENT COLLABORATIONS

Presented to National Safety Council Australia Awards

Understanding the Why – the Importance of Human Factors and Safety Culture

When something goes wrong society often looks for the WHO, who is responsible and individual that caused the problem. The danger with looking for WHO is losing the opportunity to learn, to improve, to prevent it happening again. Natalee shares her unique experiences to demonstrate the importance of understanding what influences your behaviours, interactions and decisions. From the influences of Human Factors, to the impact of organisational culture Natalee’s storytelling will show you the importance of understanding the WHY.

Presented to iXBlue

Organisational Safety – Teamwork and Culture

The workshop targets the elements that contribute to effective organisational safety. Natalee works with you to target the key areas for improvement. From understanding your workforce and what influences their behaviours, to your overarching safety culture, communication channels and reporting processes. Natalee’s extensive knowledge, experience and ability to reach all levels of staff will create momentum in enhancing teamwork, communication, learning and culture.